1. Introduction

At Molina International Trading (“we,” “us,” “our”), accessible via https://shop.molinatrading.co.uk/, your privacy matters. We’re committed to protecting your personal information in line with the UK Data Protection Act 2018 and the UK GDPR. This policy explains what we collect, why, how it’s used, and your rights.

2. Information We Collect

a. Account & Purchase Data

  • Name, postal address, email, phone number

  • Billing/shipping information, IP address, account credentials

  • Payment details (e.g., card info via secure gateway; we don’t store full card numbers)

b. Usage & Technical Data

  • Device/browser type, cookies, pages visited, duration of visits

c. Marketing Preferences

  • Whether you’ve opted in for newsletters, deals, and other communications

3. How We Use Your Information

a. Order Management – Process orders, deliveries, payments, refunds, and returns.
b. Customer Service – Respond to inquiries, support requests, and complaints.
c. Legal Compliance – Fulfill tax, accounting, and legal obligations.
d. Marketing & Personalization – Send promotions (only if consented) and tailor product suggestions.
e. Site Improvement – Help us manage and develop the website, analyze traffic, maintain security.

4. Legal Basis for Processing

Under UK GDPR, we rely on:

  1. Contract – Necessary to fulfill your order (e.g., billing, shipping).

  2. Consent – For optional communications (e.g., marketing emails).

  3. Legal Obligation – For accounting, VAT, and record-keeping.

  4. Legitimate Interests – To maintain site security, improve services, and prevent fraud (with your rights respected).

5. Cookies & Tracking

We use cookies, analytics (e.g., Google Analytics, etc.), and tracking pixels to:

  • Recognize return visitors

  • Analyze site performance

  • Offer targeted marketing (with opt-in)

You can manage cookie preferences through our cookie banner or your browser settings.

6. Third-Party Sharing

We never sell your personal data. We share it only with trusted partners as needed:

  • Delivery/Courier Services: To fulfill and track orders

  • Payment Gateways: For transaction processing

  • IT & Analytics Providers: To operate and optimize the site

  • Legal/Tax Advisors: For compliance, if legally required

All partners must meet UK GDPR standards.

7. Data Retention

We keep your data only so long as needed:

  • Order & financial records: up to 7 years, per HMRC requirements

  • Inactive accounts: reviewed after extended inactivity; may be deleted after notice

  • Marketing consents: retained until you withdraw consent

8. Your Rights

You have the right to:

  • Access your data

  • Rectify inaccuracies

  • Erase data (“right to be forgotten”)

  • Restrict processing

  • Data portability

  • Object to certain processing (e.g., direct marketing)

  • Withdraw consent at any time

To exercise these rights, email us at privacy@molinatrading.uk.

9. Data Security

We use strong security measures: HTTPS encryption, secure servers, access controls. Only authorized personnel can access sensitive data.

10. International Transfers

If your data is processed outside the UK, we ensure it’s only done in jurisdictions with UK-recognised standards (e.g., adequacy decisions, standard contractual clauses).

11. Children

Our site is for users 18+. We do not knowingly collect data from children. If we discover we have, we will delete it immediately.

12. Policy Updates

We may update this policy to reflect changes in law, business practices, or technology. We’ll post updates here, and when significant, notify you via email or our homepage banner. The “Last updated” date below shows when the policy was last revised.

Contact Us

Questions or concerns? Reach out:

  • Email: privacy@molinatrading.uk

  • Mail: Data Protection Officer, Molina International Trading,

  • Elton Business Park
    Russel House
    Hadleigh Rd, IP2 0DD – Ipswich

Last updated: 25 June 2025